Allstate Insurance Agent: Kevin Kelley

Reviews

• ★ ☆ ☆ ☆ ☆
  Buyer Beware - I am a new customer to both Allstate and Kevin Kelley's office, and I have had a very poor experience thusfar. I was quoted an auto premium, I purchased coverage and paid in full. More then a month later I was charged an additional $51 with no explanation, I received no notice of the charge and only became aware of it on 5/18/16 when I was checking on my policy. I called Allstate and was referred back to the Agent who I was told would call me but never did. I called the Agent spoke to Camille who told me that I should not have been referred back to them but she would look into it. After multiple phone calls with no resolution I was sent an e-mail on Friday, 5/20 that Allstate was doing a formal investigation which would take 5 - 7 days. So I patiently waited until today and called to follow-up, it took me 3 phone calls but Camille did return my call to explain to me that the additional charge was a discount for a second car to be added to the policy but since that never happened they removed the discount and charged me the balance. The Agent who incidentally does not work there anymore never discussed a second car with me. I don't think I should be responsible for that Agent's error but it appears that I might be, I am waiting for a call back from Kevin Kelley and we will see if that happens.
  By Donna Riggi, March 18, 2018

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